FREQUENTLY ASKED QUESTIONS

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Here at Your barking right we are committed to protecting and respecting the privacy of your personal data. This privacy notice explains how your data is collected, used,when you use our website, when you interact with us through social media, email, or phone.

 

Our commitment to you

We take the protection of your personal data seriously and will process your personal data fairly, lawfully and transparently. This privacy notice describes the personal data we are collecting about you and how it is used.

We will only collect and use your personal data for the following purposes, to:

• fulfil your order(s)

• keep you up to date with the latest offers and trends

• give you a better shopping experience

• help us to make our marketing more relevant to you and your interests

• improve our services

• meet our legal responsibilities

 

How we keep your data safe and secure

We have appropriate organisational safeguards and security measures in place to protect your data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed.

 

The communication between your browser and our website uses a secure encrypted connection wherever your personal data is involved. We encrypt your data and store it on secure servers hidden behind a firewall.

 

In the unfortunate event of a personal data breach, we will notify you and any applicable regulator when we are legally required to do so.

 

 

The personal data we collect

Personal data means any information about an individual from which that person can be identified. It does not include anonymized data, where the identity and identifying information has been removed.

The following groups of personal data are collected:

• Identity Data includes information such as: first name, last name, title, date of birth (optional), personal description (optional), photo (optional) and gender (optional).

• Contact Data includes information such as: email address, billing address, delivery address, location, country, telephone number,and social media id (if you log in by social media).

• Financial Data includes information such as: payment card details or PayPal account information.

• Transaction Data includes information such as: details of your purchases and the fulfilment of your orders (such as basket number, order number, subtotal, title, currency, discounts, shipping, number of items, product number, single item price, category, tax etc.); payments to and from you and details of other products and services you have obtained from us, correspondence or communications with you in respect of your orders.

• Technical Data includes information such as: details of the device(s) you use to access our services, your internet protocol (IP) address, login data, your username and password, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform.

• Profile Data includes information such as: purchases or orders made by you, product interests, preferences, feedback, and survey responses.

• Usage Data includes information such as: how and when you use our website/app, how you moved around it, what you searched for; website/app performance statistics, traffic, location, weblogs and other communication data; loyalty program activities; and details of any other your barking right products and services used by you.

• Marketing and Communications Data includes information such as: your preferences in receiving marketing from us for your communication preferences.

 

The legal basis for processing your personal data

We will only collect and process your personal data where we have a legal basis to do so. As a data controller, the legal basis for our collection and use of your personal data varies depending on the manner and purpose for which we collected it.

We will only collect personal data from you when:

• we have your consent to do so, or

• we need your personal data to perform a contract with you. For example, to process a payment from you, fulfil your order or provide customer support connected with an order, or

• the processing is in our legitimate interests and not overridden by your rights, or

• we have a legal obligation to collect or disclose personal data from you.

 

Your Rights

You have several rights under the data privacy legislation. This includes, under certain circumstances, the right to:

• request access to your personal data

• request correction of your personal data

• request erasure of your personal data

• request restriction of processing of your personal data

• request the transfer of your personal data

• object to processing of your personal data

• object to automated decision making

 

Changes to this privacy notice

From time to time we may change this privacy notice. If there are any significant changes we will post updates on our website, applications or let you know by email.

 

How to contact us

We welcome feedback and are happy to answer any questions you may have about your data. Please send any questions, comments or requests for more information to . This Privacy Notice was last updated on Aug 24th 2020.

                                                                                                                         

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